Charged me nearly $200 for a diagnostic and tried to charge $1000 to fix a part that was worth $40
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with us didn’t meet your expectations. When your vehicle arrived at our shop, you mentioned multiple warning lights on the dashboard and several features not working properly following a battery replacement. Our team performed a full diagnostic, which addressed most of the concerns you initially described. Additionally, you requested a tire alignment, which we attempted; however, we were unable to complete it fully due to underlying mechanical damage we discovered during the process. It’s important to note that you were not charged for the alignment service. Instead, we provided you with a comprehensive estimate for the necessary repairs, which included only original Jaguar parts and detailed labor time. At European Auto Motors, we prioritize quality, reliability, and manufacturer-grade standards, which means we use 100% OEM parts sourced directly from the manufacturer—in this case, Jaguar. We understand that there are lower-cost alternatives available in the market, but those often involve aftermarket or lower-quality parts. While this can result in a cheaper quote, it may not meet the same performance or safety standards. We hope you were able to resolve the issues with your vehicle and that this explanation helps clarify our pricing and approach. Our goal is always to provide honest, high-quality service, and we appreciate your understanding. Best regards, European Auto Motors
- European Auto Motors